We want you to love your merchandise. If for any reason you’re not completely satisfied with your purchase, we’re here to help!
Returns
Items can be returned within 30 days of the purchase date.
To be eligible for a return, your item must be:
Unworn, unused, and in the same condition that you received it.
In the original packaging with all tags attached.
Proof of purchase (receipt or order confirmation email) is required.
Exchanges
If you need a different size or color, we’re happy to exchange your item. Exchanges are subject to stock availability.
To process an exchange, please contact us at [Insert Contact Email or Phone Number] before returning the item.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Please note: Shipping costs are non-refundable.
Non-Returnable Items
Certain items are excluded from our returns policy for hygiene reasons:
Socks, hats, or any items marked as "Final Sale."
How to Return an Item
Contact us at getfit@thetoningground.co.uk to initiate your return.
Package your item securely and include your proof of purchase.
Bring your item back to the studio
Note: We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.
Questions?
If you have any questions or concerns about your return, please don’t hesitate to reach out to us at [Insert Contact Email or Phone Number].
Thank you for shopping with The Toning Ground!